How VoIP Phone Systems Can Help Your Business Save Money

If your business uses an old phone system, it may be time to consider a switch. Newer systems offer more functionality, are easier to manage, and often save you money in the long run.

VoIP systems allow employees to stay connected from anywhere without being tethered to their desks. This mobility helps keep clients happy and improves customer service by allowing callers to reach someone immediately.

Reduced Call Costs

VoIP systems use the Internet to communicate, so there are no long-distance charges or per-minute fees for domestic and international calls. This saves businesses on both upfront costs and ongoing expenses.

A VoIP system can also reroute callers automatically after a certain number of rings or forward a call to another team member if no one answers. This gives even a small business the appearance of a larger company and improves staff productivity.

A professional automated attendant can inform callers of your holiday opening hours, regular office hours, or other important information. This helps to boost customer satisfaction. VoIP systems can even send documents, like contracts or invoices, to clients over email instead of searching for a fax machine. That’s a game-changing benefit that lets your employees work from home or on the road if needed.

Easy to Scale

With traditional phone systems, adding a new line can be a huge hassle. There’s also the possibility of expensive infrastructure, cables, and hardware repairs. With VoIP phone systems, a new user can be added instantly, and existing lines can easily be transferred to a new device.

Additionally, many VoIP providers offer a cloud-based option. This reduces upfront costs and maintenance fees in favor of a monthly fee per user. This is a huge advantage for small businesses looking to save on costs while increasing efficiency and productivity. Some business VoIP services even include text messaging features, allowing employees to communicate with each other without incurring additional costs. This is especially helpful for companies that have remote staffers. The auto-attendant can also answer customer calls, freeing receptionists to focus on other tasks.

No Software Costs

A VoIP phone system is software based and doesn’t require costly PBX hardware or hubs. You only need a broadband connection with sufficient bandwidth to support call traffic.

Many business VoIP systems offer various advanced features, making them an excellent choice for small businesses. For example, the auto-attendant feature can be handy in conveying a larger enterprise image and helping customers feel cared for.

VoIP mobile apps also provide significant savings for companies with employees on the go. For instance, a follow-me feature can automatically ring your employee’s desk phone and smartphone to ensure they never miss a client call. This helps increase productivity and customer satisfaction. This functionality is included in most subscription plans, so it isn’t an additional expense.

No Maintenance Costs

Many VoIP systems are designed to be self-servicing. Depending on the provider, this may include a web-based portal where users can manage their voice greetings, print phone labels, access button controls, and more. This eliminates service calls and helps businesses reduce their costs.

A VoIP system can connect with other business software like client databases and email marketing systems, allowing staff to use their mobile devices to take and make calls from their work number. This can help businesses save on additional hardware, reduce costs and improve efficiency.

A virtual phone system also allows businesses to allow employees to work from home or remote offices without changing their business telephone numbers. This can give a company a more professional image and boost customer service.

Support for Mobility

Effective communication is essential if your team is mobile and works from home, other locations within the office, or around the world. VoIP offers robust mobility features to help your team stay in touch with customers and clients.

Most VoIP vendors don’t require hardware upgrades to use the solution’s mobile features. Instead, these are typically included in the subscription fee. This reduces the upfront cost of kitting out a remote work office.