Call for Submissions: Talkdesk CX Innovator Awards 2021 | Small business & Finance

The 2021 awards characteristic expanded categories and new alternatives for corporations to glow. Entries shut May 24, 2021 and winners will be showcased at the 2021 Talkdesk Opentalk digital function June 15-16, 2021.

“The most profitable corporations location a quality on delivering the best feasible experiences for their customers. They concentrate relentlessly on having that appropriate and never take shortcuts,” mentioned Kieran King, main customer officer, Talkdesk. “The Talkdesk CX Innovator Awards one out the ‘ones to watch’ and expose a little bit of the secrets and techniques behind their achievement while presenting a blueprint for other folks to stick to in redefining the purchaser experience in a electronic-to start with planet.”

Award categories include:

• CX Innovator Award – Company award 1 winner, up to 3 honorable mentions
  Celebrating firms that have uniquely leveraged Talkdesk technological know-how, both standalone or in mixture with Talkdesk associates and/or other technological know-how, in modern techniques to remedy CX/get in touch with centre worries and supply finest-in-course buyer knowledge.

• CX Rookie of the Calendar year Award – Business award one particular winner, up to 3 honorable mentions
  Celebrating organizations that have properly carried out Talkdesk and exemplify CX excellence by obtaining a immediate deployment and enduring a speedy return on investment. This award is available to clients that applied Talkdesk in the earlier 12 months (Might 2020 – existing).

• CX Enterprise Effect Award – Company award 1 winner, up to three honorable mentions
  Celebrating companies that have optimized their get hold of centre(s) and experienced a beneficial affect on their enterprise (illustrations: enhanced consumer experience, improved metrics, greater sales, larger NPS rating, and so forth). Candidates need to demonstrate a very clear being familiar with of their CX eyesight, articulate marked enhancements and offer proof of expansion as a consequence of enhancements.

• CX Integrator Award – Company award just one winner, up to a few honorable mentions
  Celebrating organizations that have efficiently built-in Talkdesk with a technological innovation partner’s solution and utilized the integration(s) to produce exceptional buyer working experience.

• CX Digital Transformation Award – Corporation award 1 winner, up to 3 honorable mentions
  Celebrating providers that have productively embraced digital transformation as a strategic differentiator. Illustrations for this award include transitioning a make contact with middle workforce from an on-premises call center to the cloud equipping brokers with most effective-in-class equipment to operate from anyplace, at any time generating a electronic entrance doorway that permits shoppers to have interaction with you on the channels they want to leverage, and corporations that had to accelerate digital transformation by applying a organization continuity strategy for COVID-19.

• CX Revenue Leader Award – Corporation award a single winner, up to a few honorable mentions
  Celebrating businesses that have correctly impacted CX to push company progress and profitability. Examples for this award include things like organizations that have demonstrated how their contact centre contributes to tangible development outcomes, these types of as amplified revenues and client life time benefit, in aid of strategic organization designs and priorities.

• CX Social Impression Award – Business award a single winner, up to a few honorable mentions
  Celebrating providers locating a improved way to put their customers and communities 1st. Illustrations for this award involve firms that prioritize social effect and are driving beneficial transform in range, equality, inclusion, their local community, or the natural environment.

• The CXcellence Award – Unique awards 3 winners
  The CXcellence award celebrates a few get in touch with centre brokers who have shown regular remarkable buyer services and have positively impacted their staff/corporation. The make contact with heart agent is nominated by their supervisor or other administrator and the award is voted on by the Talkdesk Community.

Talkdesk® is the cloud get hold of middle for ground breaking enterprises. Combining enterprise overall performance with consumer simplicity, Talkdesk conveniently adapts to the evolving demands of assistance and product sales groups and their conclude-clients, ensuing in greater purchaser gratification, productiveness and charge cost savings. In excess of 1,800 modern organizations around the environment, which includes IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer encounter their competitive edge. Study much more and ask for a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and corporation names are trademarks™ or registered® emblems of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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PUB: 04/16/2021 12:59 PM/DISC: 04/16/2021 01:01 PM