Frost & Sullivan Recognizes Verizon Business as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Industry

Verizon’s ability to supply multiple linked answers enables cost-productive service shipping and delivery, superior good quality administration, and consumer benefit

SANTA CLARA, Calif., Feb. 8, 2021 /PRNewswire/ — Frost & Sullivan has identified Verizon as a Development and Innovation chief in the Frost Radarâ„¢: North American Hosted IP Telephony and UCaaS Industry, 2020. As a pioneer in hosted IP telephony, Verizon’s tailored qualified services, sturdy network capabilities and use of AI and IoT have assisted it become a prime North American provider in conditions of set up people and profits.

Frost & Sullivan Recognizes Verizon Business as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market
Frost & Sullivan Acknowledges Verizon Enterprise as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market

The COVID-19 pandemic has accelerated the demand from customers for cloud communications services, building development options for progressive, nimble companies. With most corporations hunting to permit large proportions of their company personnel and call centre agents to perform remotely, cloud-enabled companies deliver adaptable, cost-effective obtain to mission-essential communications and collaboration resources.

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“In excess of the a long time, Verizon has noticeably evolved its hosted companies portfolio to superior tackle creating consumer necessities for greater mobility and a richer collaboration toolset,” explained Elka Popova, Vice President of Research at Frost & Sullivan. “Every resolution comprises a powerful voice and UC purposes suite, conveniently pre-integrated and frequently bundled with benefit-added providers these types of as accessibility, local, and extensive-distance minutes, user portal, and a lot more.”

In addition, Verizon’s strong service-stage agreements, superior resolution monitoring, administration, redundant info facilities, thorough provider reporting and analytics, and unique purchaser accomplishment adoption companies make certain superior services general performance and an finish-to-close purchaser encounter, driving progress and consumer satisfaction. Verizon is the greatest-ranking CSP in this Frost Radar report.

“We are very pleased to be recognized by Frost & Sullivan as a development leader in the marketplace,” reported Alex Doyle, Executive Director, Innovative Communications at Verizon Small business. “This award acknowledges our get the job done and commitment in this area, as we attempt to arrive at new heights with the reducing-edge companies, networks, and remedies we provide to our consumers.”

The 2020 acquisition of BlueJeans and the launch of Speak to Heart Hub also increased Verizon’s cloud collaboration portfolio. Verizon is poised for advancement by:

  • Simplifying community administration and operations and spurring new network advancement with important charge efficiencies with Verizon 2..

  • Leveraging its broad presence in the EMEA, APAC, and LATAM areas to guidance multinational businesses and serve small and medium-sized businesses in new markets.

  • Providing direct routing for Microsoft Groups and likely 5G and mobile office expert services to develop its addressable industry and boost its value proposition.

  • Providing a really differentiated cell-initially solution for little, mid-market and substantial enterprises by means of its flagship items Verizon A single Chat and Webex Contacting.

  • Meeting the one of a kind customization wants of international, dispersed enterprises with its hosted collaboration-primarily based UCaaS solutions.

Frost Radarâ„¢: North American Hosted IP Telephony and UCaas Market place gives final results from an in-depth evaluation built on a 360-diploma investigation methodology where over 120 firms were evaluated. The group of marketplace analysts discovered 30 sector leaders excelling at innovation, most poised for advancement and ripe for financial commitment, and recognizes them in the Frost Radar with insight into their impressive choices, projected advancement charges, strengths, and opportunities for the long run.

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