Lisa Schreiber to direct all customer-facing teams at modern accounting SaaS leader known for
award-successful consumer gratification and industry-primary retention costs
LOS ANGELES, March 8, 2021 /PRNewswire/ — BlackLine, Inc. (Nasdaq: BL) introduced these days that SaaS (Program-as-a-Service) and organization application veteran Lisa Schreiber joined the company as chief shopper officer. In her new purpose, Ms. Schreiber oversees the firm’s Implementation, Strategic Innovation, Consumer Achievements, Guidance and Schooling groups as the accounting automation program leader continues to transform the way Finance and Accounting departments perform.
“Lisa delivers a 360-diploma view of client and product or service perception from her expertise on equally sides of the desk at main providers, ranging from significant-progress start out-ups to the Fortune 100. Lisa will proceed to boost BlackLine’s deep commitment to guiding organizations by way of strategic transformations by driving shopper implementation, aid and achievements capabilities to give our customers the ideal probable experience on their fashionable accounting journeys,” commented BlackLine CEO Marc Huffman. “We pleasure ourselves on always heading the further mile for our purchasers, and Lisa’s consumer-initial philosophy flawlessly aligns with our lifestyle of services, innovation, empathy and hands-on collaboration.”
Schreiber delivers additional than 20 decades of company program and SaaS knowledge from a distinctive mixture of customer achievements and technological innovation leadership roles. She will come to BlackLine from SaaS cybersecurity enterprise Forcepoint the place she was main customer achievements officer. Earlier, Schreiber spent 10 several years in government positions at Oracle driving customer accomplishment subsequent the acquisition of GoldenGate Software program in which she led technical providers and help. Prior to that, she held management roles at Charles Schwab, Apple and Financial institution of The united states.
“I really feel privileged to be component of a industry-major company that is cherished by its buyers. Although the sky-substantial retention charges are a strong indicator, BlackLine’s commitment to customer service is best manufactured clear by the phrases of the controllers and accountants who use the software every day. The overwhelmingly beneficial critiques on web pages like Gartner Peer Insights, G2 and TrustRadius are not like just about anything I’ve found in advance of,” mentioned Schreiber. “My enthusiasm comes from the truth that I made use of to be a engineering client myself. I have an understanding of the imagined processes, potential fears and fears about paying for selections. BlackLine’s model for a customer-1st technique stands out in the business software program marketplace, and I search forward to continuing to manual buyers to successful results alongside their journeys to modern day accounting.”
Schreiber replaces Karen Flathers who still left the firm at the conclusion of February.
“Karen has been instrumental in assisting scale BlackLine’s consumer results corporation,” Mr. Huffman added. “All through her tenure, we manufactured significant investments in the shopper crew ability about shopper good results, schooling and delivery, placing in put a sound basis for Lisa to acquire the shopper experience to the future amount.”
About BlackLine
Companies come to BlackLine (Nasdaq: BL) for the reason that their regular handbook accounting processes are not sustainable. BlackLine’s cloud-based alternatives and current market-top purchaser assistance help organizations move to contemporary accounting by unifying their data and procedures, automating repetitive do the job, and driving accountability via visibility. BlackLine gives remedies to handle and automate monetary close, accounts receivable and intercompany accounting procedures, supporting massive enterprises and midsize companies across all industries do accounting function improved, a lot quicker and with far more manage.
More than 3,400 buyers rely on BlackLine to support them close speedier with total and accurate final results. The firm is the pioneer of the cloud money close industry and acknowledged as the leader by consumers at foremost close-person evaluation sites like Gartner Peer Insights, G2 and TrustRadius. Based mostly in Los Angeles, BlackLine also has regional headquarters in London, Singapore and Sydney. For far more information and facts, please stop by blackline.com.
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