In March of 2020, Werner Enterprises Inc. released Breakdown Administration, a cloud-based mostly solution that the carrier claims simplifies repair procedures and lessens downtime.
Breakdown Administration was developed by Werner EDGE, the innovation arm of Werner Enterprises, to advance the fleet’s general performance. The in-taxi, pill-primarily based answers leverage on-board telematics for to guidance functions, protection and maintenance.
“Before this initiative, our breakdown administration approach was cumbersome, necessitating 55 screens in different devices to take care of a one occasion,” relates Danny Lilley, vice president of solution and engineering. “Now, with just three screens and with seamless conversation amongst motorists and breakdown agents, the ordinary wait around time for motorists is down 50%, and agents are able to method activities in under 6 minutes. The time personal savings that this process has supplied lets for staff to take care of much more events in considerably less time ensuring that our drivers get again on the road faster and safer.”
Via its Breakdown Management platform, Werner utilizes telematics information to aid repairs at the countless numbers of provider destinations in its intensive seller databases. Utilizing a suite of tailor made APIs, interaction about breakdowns is facilitated between motorists, the fleet’s breakdown team and its services companies. Introducing warranty details even further streamlines the approach by pinpointing exactly where the car will be serviced.
The Breakdown Administration system also permits the evaluation of acquire orders and seller estimates and invoices. In addition, it automates the creation of repair service orders, which are fed into the fleet’s routine maintenance management application. The enterprise is now organizing to include inspection knowledge as well.
“With this foundation, we’re hunting at much more methods to leverage and proactively use support telematics details from vehicles,” Lilley claims. “This engineering presents opportunities to shorten the time it normally takes to return a auto to support.”